{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across the UK on orders of GBP 50 and over. Below that the only method offered is Express Delivery at GBP 22, which is also available on any order as a paid upgrade. Orders are handled in 24 to 48 hours and tracked from there. This store ships within the UK only. The price shown is the price charged.",
    "content": "Shipping and delivery Last updated 1 September 2026. This page describes how this shop works in plain English. It is not legal advice. Where we deliver Everywhere in the United Kingdom, including London, Birmingham, Manchester, Glasgow, Liverpool, Leeds, Sheffield, Edinburgh, Bristol, Leicester, Coventry, Cardiff, Belfast, Nottingham, Newcastle upon Tyne. We also deliver outside the United Kingdom. What delivery costs Free across the United Kingdom on orders of £50 or more. £22 below that threshold. £22 outside the United Kingdom. The threshold is applied at the checkout on the order value. You do not need to ask for it. Every price on this site includes VAT, so the figure on the product page is the figure you pay. How long it takes Allow 5 to 7 days in transit, on top of a 24 to 48 hour handling time while the order is picked and packed. Delivery times vary by location and a remote address sits at the longer end of that window. Tracking You get an email with a tracking number as soon as your order ships, and you can follow it on the track your parcel page. We only receive the tracking code once the parcel has left, so there is nothing to send before then. Items in the same order may be sent in separate packages. More than one tracking number is normal rather than a mistake. If something goes wrong Tracking that has not moved for more than one business day, a parcel that has not arrived, or a delivery marked complete that is not on your doorstep: email theteam@customersupport.care with your order number and we will chase the courier. Under the Consumer Rights Act 2015, goods that do not arrive within the agreed time, or within 30 days where no time was agreed, are our problem to fix.",
    "url": "https://onlinebabyshop.uk/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Fifteen days from purchase to change your mind on an unused item in its original packaging, with proof of purchase. This sits on top of the 14 day right to cancel that UK law gives on anything bought online. On a cancellation you pay only the direct cost of sending the goods back. refunds are processed 24 to 48 hours after the item is received. An order can be cancelled until it ships, at no charge. Separately, the statutory rights under the Consumer Rights Act 2015 apply to everything sold and cannot be excluded: goods that are faulty, unfit for purpose or not as described carry a repair, replacement or refund, the choice being the customer's where the failure is major, with return postage paid by the shop.",
    "content": "Refunds and returns Last updated 1 September 2026. This page describes how this shop works in plain English. It is not legal advice. Your statutory right to cancel Because you are buying online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day the goods are delivered to tell us you are cancelling, and a further 14 days to send them back. You do not have to give a reason. We refund what you paid for the goods and the basic outbound delivery cost. You pay the return postage. This right is the law and nothing on this page removes it. The live page this replaced said \"we do not accept free returns if you change your mind\", which read as a denial of it. This shop's own returns window Beyond the statutory 14 days, we accept a return for 15 days from purchase , on an unused item in its original packaging. A change-of-mind return in that period carries a non-refundable packing and handling charge, and you pay the return postage using a tracked service. Reasons that count as change of mind: a better price found, no longer needed, does not fit, ordered the wrong item. If it is faulty, damaged or does not arrive Then none of the above applies to you. We cover return postage and refund in full. Email theteam@customersupport.care with your order number and a photograph, and we may ask about the condition the parcel arrived in. Under the Consumer Rights Act 2015 you have 30 days from delivery to reject faulty goods for a full refund, and rights to repair or replacement after that. Cancelling before dispatch An order can be cancelled until it ships, and most ship within 24 hours, so contact us within 12 hours if you need to. A service and processing fee applies to a cancellation after payment. Once packing and shipping have started the order can no longer be cancelled and the returns route above applies instead. How a refund is paid Within 24 to 48 hours of the returned item reaching us and being checked, to the original payment method. If you would rather hold it as credit for a future order, say so and we will.",
    "url": "https://onlinebabyshop.uk/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Baby Shop Company UK collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy policy Last updated 1 September 2026. This page describes how this shop works in plain English. It is not legal advice. Who the controller is Caruso Consulting Co Ltd, trading as Baby Shop Company UK, 33 Queen St, London, EC4R 1AP, United Kingdom. Email theteam@customersupport.care . What we collect, and why Order data : your name, delivery address, email address, phone number and what you ordered. We need it to take payment, pick the order and get it to you. Enquiries : whatever you put in an email or a form, so we can answer it. Analytics : anonymised page and traffic data, only if you accept analytics cookies. We do not collect special category data, we do not knowingly collect anything from children, and this site has no comments and no customer accounts. Card details We never see them. Payment is taken by Stripe or PayPal on their own systems, and this website receives only a confirmation that the payment succeeded. Who else processes your data Stripe and PayPal : payment. Supabase : the order record. Resend : your order confirmation and dispatch emails. Vercel : hosting and delivery of this website. Google Analytics 4 : anonymised traffic measurement, only with your consent. The courier carrying your parcel, which needs your address. Lawful basis Performance of a contract for anything needed to fulfil your order; legitimate interests for fraud prevention and service messages; consent for analytics and for marketing email, which you can withdraw at any time. How long we keep it Order records for six years, because tax law requires it. Enquiry emails for two years. Analytics data for the retention period set in Google Analytics. Your rights Under UK GDPR you can ask for a copy of your data, ask us to correct or erase it, restrict or object to how we use it, or ask for it in a portable form. Email theteam@customersupport.care and we will answer within one month. If you are not satisfied you can complain to the Information Commissioner's Office at ico.org.uk. Cookies See the cookie policy .",
    "url": "https://onlinebabyshop.uk/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Baby Shop Company UK.",
    "content": "Terms and conditions Last updated 1 September 2026. This page describes how this shop works in plain English. It is not legal advice. Who you are buying from Baby Shop Company UK is a trading name of Caruso Consulting Co Ltd. The administration office is 33 Queen St, London, EC4R 1AP, United Kingdom, and the corporate address is Suite 19, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Email theteam@customersupport.care . The live page this replaced named the seller only as \"the owners of this website\" and bound the reader under the laws of the U.S. Neither was correct for a shop selling to customers in the United Kingdom, so both have been put right here. The law that applies These terms are governed by English law , and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you keep the right to bring proceedings in your own courts. Your statutory rights are unaffected by anything on this page. In particular the Consumer Rights Act 2015 gives you the right to goods that are of satisfactory quality, fit for purpose and as described, and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from delivery to cancel an online purchase. Ordering An order placed on this site is an offer to buy. It is accepted when we dispatch the goods, and the contract is formed at that point. If we cannot fulfil an order we will tell you and refund it in full. Prices are in pounds sterling and include VAT. The price shown on the product page is the price charged at the checkout; delivery is shown separately before you pay. Using this site Do not upload or transmit anything through this site that carries malicious code, that is defamatory, obscene or discriminatory, or that infringes anyone's intellectual property. The content of this site, including its text and photography, belongs to us or to our suppliers. Changes We may change this site and these terms. The terms that apply to your order are the ones published when you place it.",
    "url": "https://onlinebabyshop.uk/terms-and-conditions/"
  }
}